The technician will perform a series of scans and inspections that will assess the health of the computer’s hardware and software as well search for any discrepancies. If a discrepancy is found, the technician will investigate the cause of the issue and determine an appropriate solution for the computer. At this point, the customer is contacted and, per their approval, the technician will begin the necessary work to fixing the diagnosed issue. The diagnostic fee will be credited towards any labor performed on the computer.